Complaints, comments & suggestions

NHS England published NHS England » You and your general practice in June 2025 setting out the standards patients can expect and how they can support their GP team.  

We welcome any suggestions or comments that you may have about our services. Patients may do this by:

• Putting a note in the suggestion box
• Speaking to one of the staff members
• Telephoning the Practice Manager on 01491 641204
• Sending  an email to the Practice Manager bobicb-ox.reception.k84015@nhs.net
• Writing to the Practice Manager on Nettlebed Surgery, Wanbourne Lane, Nettlebed, Henley-on-Thames, Oxon, RG9 5AJ

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please speak to any member of staff or contact the Practice Manager by telephone or, if you prefer, in writing or by email. Every effort will be made to answer your concerns as soon as possible.

For further information,  please refer to

and to Nettlebed Surgery Complaints Policy

Patient Experience National Survey 2026

Nettlebed Surgery is pleased to share the results of the Patient Experience National Survey run by Ipsos on behalf of NHS England.  www.gp-patient.co.uk

Hospital Discharge – Share your experience

Healthwatch Oxfordshire is surveying patients and carers about their experiences with hospital discharge.  Patients can use the following link to share their experiences.

https://healthwatchoxfordshire.co.uk/

If you would like a paper copy of this survey to complete, would like it in another format or language, or would prefer to speak to someone about this, please contact Healthwatch on 01865 520520 or at hello@healthwatchoxfordshire.co.uk